To ascertain what customers think of your services and how to improve them
- A training company wanted to understand how its customers determined when to use outside training facilitators and how satisfied they were with the services they had received.
- A charity providing services to the secondary education sector wanted to explore how its services were used by teachers and pupils and the opportunities for expanding its reach across the sector.
- A financial services organisation wanted to explore different aspects of its on-line and off-line services, monitor how well these were regarded over time and provide independent evidence to the FSA of the high standard of service it provides to its customers.
- An independent school was considering a number of radical reforms to underpin its future development and wanted to understand how parents and heads of feeder schools felt about the school and a number of strategic options it was considering.
To view downloadable articles by Peter Hutton on customer satisfaction, please CLICK HERE