Consultancy and training

To assist organisations in getting the best return from their use of research.

A group of local authorities wanted to know how to understand better the way in which their internal cultures affected their external reputations and their performance in delivering services.

A body representing major international businesses in a particular sector was concerned at the size and nature of apparent shifts in the measures of its annual survey of public opinion on a controversial subject and wanted an independent, professional assessment of what was going on and whether these shifts could be taken at face value.

An industry body wanted a questionnaire designed to understand how its members were likely to receive a major piece of legislation and how it should be responding.

The internal communications department of a major financial services company wanted to train its staff in best practice in designing and undertaking internal communications surveys.

A major international industry body wanted a seminar for young high-flyers on best practice in designing and analysing surveys.

A local authority wanted to engage its managers with the issues identified in its annual employee survey and involve them in a process of identifying solutions.

A start-up, on-line retailer wanted to develop a brand proposition that encapsulated what it stood for and differentiated it from the competition.